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Looking After You

An overview of our contractor support and compliance team in the words of its Head, Lauren Peckham  

When working in the Compliance and Logistics team of Tangent International, no two days are ever the same. Ensuring that every single one of our contractors worldwide feel looked after and heard, to finding visa solutions for some of the most remote countries across the globe, is all in a days work. The team here at Tangent are dedicated to being at the end of the phone 24 hours a day, 7 days a week, 365 days a year, should any of our contractors need support, and with our spread across time zones, there is always someone on hand to complete requests should the need arise.

Our job starts from the moment that a consultant is put forward for a job opening. We ensure that the Account Managers here at Tangent are fully aware of what we would need from a consultant to ensure that they work compliantly in each specific country, and what requirements need to be met for each client that we support. It then comes as no surprise to our consultants when we place them in that position. By working closely with all of our Account Managers, we also get an insight in to what projects are upcoming and are able to develop visa solutions, compliance and payroll processes, so that when our assistance is needed, we already have solutions in place. This helps our account managers support our clients quickly and efficiently.

The team here at Tangent sets in to full swing when a consultant is placed with one of our clients. Our consultants receive not only a dedicated Account Manager that they have been dealing with from the beginning of the process, but they also then receive a dedicated point of contact within the Logistics and Compliance team, that is their point of contact throughout their whole assignment.  That dedicated point of contact within the Logistics and Compliance team is then responsible for creating their contracts and sending these out, along with any other information that is needed to get the consultant on-boarded as quickly and stress-free as possible. They will happily talk through the contracts and answer any questions each consultant may have specific to their contract.

Once a consultant has signed their contract, we are then responsible for ensuring that each candidate receives a Welcome Pack specific to their assignment as a point of reference, and is fully aware of all of our processes here at Tangent. Compliance is a key factor that we take very seriously, so we also need to ensure that all of the specific requirements for each client is met. That could be anything from consultant background checks, client Non-Disclosure Agreements, arranging visa's or training courses and hiring equipment. We ensure that all of this is arranged, so that the consultant can sit back and know that it is being taken care of.

The team endeavours to ensure that each consultant arrives at their assignment in a timely manner with all of the information and contact details that they will need to settle in on their first day. That means that we are able to arrange flights, apartments, and transport in any area of the world should consultants need support. When a consultant starts their contract, we are then on hand to ensure that they feel looked after throughout their time with Tangent, and can support them should they need to leave for visa renewals. We take care of each contract extension and all paperwork that goes with it, so we really do maintain one point of contact throughout their whole assignment.

The Compliance and Logistics team here at Tangent take pride in dedicating all that we do to make our consultants assignments easier, so that they can focus on the job in hand and know that there is someone looking after them along the way.